WHOLESALE & LARGE ORDERS:  Please Contact  AlexC@Omectech.US   888-777-1517

Política de reembolso

Returns On Personal Protective Equipment (PPE) Supplies

In general, there are no returns on PPE supplies.

We can make exceptions if it’s within 7 days of receipt of your items for a good reason, please reach out to Sales@Omectech.US.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with your packing slip and receipt.

Once the items leave our care please be aware we cannot be responsible for shipping damages. If there is damage to your freight please note it on the Bill Of Lading (BOL) otherwise it’s concealed damage and not able to be claimed.

Shipping

To return your product, please contact us first before shipping so we can provide you with the correct return address for each product. 

O-Mec Medical Inc., 2370 Qume Drive, Suite A, San Jose CA 95131

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns On Supplies Other Than PPE (Above)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@Omectech.US. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Sales@Omectech.US.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.